News Published on : 24-Jan-2022 15:30:54

Hyundai Motor UK has begun the roll out of its next evolution of the award-winning Hyundai Workshop Automation system following a 12-week trial of a new fully contactless digital aftersales process. Hyundai Workshop Automation offers customers a seamless process for service or repair work with a fully online system for booking and repair authorisation. The latest phase introduces a completely contactless process for customers: online check-in and e-signature contactless key handover online work approval and remote payment options. As before customers choose to book their service or repair work via an online system pre-priced with over 15 000 maintenance and repair operations. However now they re also sent an online check-in reminder 48 hours before their appointment which generates a QR code for the customer to use on arrival at the dealership allowing them to securely deposit their keys in an Autopoint locker. Customers can still discuss any service or repair work with their Hyundai Service Advisor if they wish. Once checked in customers are provided with an online link where they can track their vehicle s progress through the workshop. Whilst the technician is inspecting the vehicle any additional work is digitally captured including warranty work using the latest voice recognition technology. Customers are sent an accompanying video clip highlighting and explaining the work requirements as well as providing a costings quote. The work can be approved instantly by the customer minimising the time customers are without their car and also allowing the department to allocate work more effectively. An instant customer feedback form and ongoing automatic post-visit series of communications means that the system continues to work for the dealer even after the customer has left. The Hyundai Workshop Automation system is already running in 120 dealerships across the country with the latest contactless key handover system operational in a pilot scheme with Hyundai Guildford. The system has improved efficiency and seen customer satisfaction soar the dealership now ranks at the very top of the dealer network in the latest customer survey.